We love to reward you when you make a booking through our official website, find below benefits and privileges that
you will receive when you book direct; not from others but only from Citrus13bangkok.com
Best Rate Guarantee! If you find lower rates than our website, we will match the rate & give you an additional
10% discount. Click here for more details.
Access to Exclusive room offers & packages which are not available anywhere else
Easy and instant booking confirmations
No Booking Fees
Flexibility to cancel reservations upto 24 hours prior to arrival date without any penalty*
No advance payment required and your credit-card is not debited**
Our website contains the most up-to-date content
Subscribe to our eNewsletters and receive special offers with additional discounts and more.
* 24 hours cancellation flexibility may not apply to certain room offers such as Early-Bird, during peak-season, etc ** Early-bird & non-refundable rate plans require payment at the time of booking
BEST RATE GUARANTEE
Book online with citrus13bangkok.com and rest assured that you are receiving the best online rate. In fact, not only the best rate, the best deal, for the benefits of booking directly on citrus13bangkok.com ALSO include the following:
Direct dealings with the hotel
Exclusive offers & promotions
Instant room confirmation
No booking fees / hidden costs
Flexible cancellation policy
Pay upon arrival **
Customer support (Online Help 7 days a week)
But should you find a lower rate on any other website for Citrus Sukhumvit 13, and once these rates and applicable terms & conditions have been verified by our team, you will receive the lower rate PLUS an additional 10% discount.
**This does not apply to pre-paid bookings, i.e. Early Bird package
TERMS & CONDITIONS:
The Best Rate Guarantee applies to confirmed reservations made on citrus13bangkok.com and bookings made under the Best Rate Guarantee search.
Should a lower rate be found on another website, the application of the guarantee sought must be for the same hotel, same date, same type of room, same rate, same number of people and with the same sales conditions as those that apply to the reservation made on citrus13bangkok.com
The lower rate on the other website must be viewable, bookable by the general public, providing instant confirmation, inclusive of all taxes and service charge, and in the local currency.
Guarantee shall not apply if the lower rate is found on a third party website but is lower due to the currency exchange rates, rounding applied on room rate, incorrect display, etc.
Claim must be made within 24hours of making your booking on citrus13bangkok.com.
Claims for multiple nights will be compared individually.
Best Rate Guarantee does not apply to:
- Negotiated rates
- Corporate rates
- Group rates
- Association member rates
- Wholesale rates by travel agent
- Wholesale rates by online travel agent
- Flash sale rates by flash-sale site or online travel agent
- Package rates that include airline ticket + hotel, airport transfers, meals, tours and amenities
- Opaque bookings where the hotel brand and/or the specific hotel is unknown until the booking is confirmed.
TO MAKE A CLAIM ?
Write to us at [email protected] with details of your findings and we will revert to you at the earliest.