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FAQ

• How many stars is the hotel?
• 4 Stars

• How do I make direct contact with the hotel?
• You may email, call or fax to the hotel,
  enquiry@citrus13bangkok.com
  Tel: 66 (0) 2 618 3999
  Fax: 66 (0) 2 618 3900

• If I make an online booking, will I be offered a 'best rate'?
• Online bookings generally offer the 'best available rates' for that date and time.

• What types of room are available and what are the differences between room types?
• • Descriptions
  • Superior King
  • Superior Twin
  • Deluxe Twin
    (top 2 floors)
  • Executive King
  • Citrus Suite
  • Room size
  • 22sqm
  • 22sqm
  • 22sqm
  • 30sqm
  • 56 sqm
  • Twin Beds
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  • Bedside LCD master control panel
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  • Individually controlled air-conditioning
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  • Full length mirror
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  • IDD Telephone
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  • WiFi, USB Port, HDMI, LAN Connection, Adapter
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  • Work area with ergonomic desk chair
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  • 40" LED flat screen TV
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  • In-room safety box
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  • Complimentary coffee/tea making facilities
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  • Mini Fridge with full stocked mini-bar
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  • Sofa corner
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  • Satellite channels
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  • One bedroom with separate living room and dining area
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  • Floor-to-ceiling windows
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  • Room with view onto Sukhumvit Soi 13
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  • Bathroom
  • Bathroom with bathtub
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  • Separate rain shower with LED light and handheld shower
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  • Vanity counter with large wall mirror
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  • Telephone
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  • Hairdryer
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  • Shaver socket
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  • Standard bathroom amenities
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  • Toilet with bidet hose
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  • Safety Features
  • Key card system
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  • Electronic Doorbell
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  • Fire escape plan
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  • Peep hole
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  • Double lock
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  • Electronic ‘Do Not Disturb’ and ‘Make Up Room’ sign
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  • Smoke detector
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  • Fire sprinkler
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• Are your hotel rates per person or per room?
• Hotel rates are per room based on a maximum occupancy of two.

• My credit card details necessary when making a reservation?
• Yes, to guarantee the reservation

• Will my credit card be charged?
• We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.

• How safe are credit card details that are submitted online?
• Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.
  For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.
  Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required t

• What is your cancellation policy?
• In the event of a cancellation or no-show, the following will apply:
  • For stays of 1 to 7 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation will be levied on the credit card used to guarantee the reservation.
  • For stays of 8 to 14 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation.
  • For stays of 15 to 21 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation.
  • For stays of 22 nights and more If the property is not informed 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.

• Do you have pets' policy?
• Regrettably, pets are not allowed

• What are you check-in and check-out times?
• Check-in time is 2:00 pm
  Check-out time is 12:00 noon (same)

• Is it possible to check-in earlier?
• Early check-in is subject to room availability.

• What is the charge for late check-out?
• Late check-out is subject to room availability and the charges are as follows:
  Check out before 6.00 pm: 50% charge (based on overnight rate)
  Check out after 6.00 pm: Full overnight rate (same)

• Do you have non-smoking rooms?
• Yes, we do. Please make a request for a non-smoking room upon placing your booking.

• Do you have twin, triple and quadruple rooms?
• The Superior rooms offer rooms that are twin bedded. All other rooms can be converted into a triple by adding a roll-away bed at an extra charge. Rooms are not suited for quadruple occupancy.

• Do you have inter-connecting rooms?
• Regrettably, the hotel does not have inter-connecting rooms but please let us know if you require adjacent rooms and we will do our best to accommodate this request.

• What is the cost of an extra bed?
• The cost of an extra bed is THB 1,000 per night with breakfast.
  Is there an additional charge for visitors?
  No, we do not charge for visitors, however, identification may be required for security purposes

• What is the hotel’s policy regarding children?
• • There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.
  • If an extra bed is required, regardless of age, an extra bed charge will be incurred
  • Children 12 years and above are charged the full adult breakfast price of THB 350.00 nett.
  • Children between the ages of 6 and 11 years are charged a rate of THB 175.00 nett per child/breakfast.
  • Children 5 years and below eat breakfast for free

• Is there an additional charge for visitors?
• No, we do not charge for visitors, however, identification may be required for security purposes.

• Does the hotel provide baby-sitting services?
• Yes, we do provide baby-sitting. The cost is THB 150 per hour and an additional THB 200 after 10 pm

• Are baby cots available?
• Yes, baby cots are available at no extra cost.

• Where is the breakfast served and at what time?
• Breakfast is served at Citrus Café, basement level, from 6.00am to 10.30am daily.

• How many restaurants do you have and what are they?
• Citrus Sukhumvit 13 has one restaurant, Citrus Café located at the basement level which serves international cuisine. It is open from 6:00am to 10.00pm daily. Breakfast is served from 6.00am to 10.30am.

• Is vegetarian food available in the restaurant?
• Yes, vegetarian dishes are available both on the breakfast buffet line and a la carte.

• Is the food served in the restaurant halal?
• Strictly speaking, the food served is not 'halal', however, we have dishes available that are pork free.

• Do you have 24 hours room service?
• No, we do not have 24-hour room service, room service hours are from 6.30am to 9.30pm.

General Hotel Information

• What is the length, width and depth of your pool?
• 13.3 meters x 9 meters x 1.2meters deep

• Do you have hairdryers in the rooms?
• Yes, hairdryers are provided in all rooms

• Does the hotel provide iron and ironing boards in all rooms?
• No, however, they are available upon request.

• How far is the property from the airport and do you provide airport transfers? And if so, what is the cost?
• The hotel is a 35-40-minute drive from Suvarnabhumi International Airport. Airport transfers are provided upon request at THB 1,200 nett per way for a car and THB 1,600 nett per way for a van.

• How much is an airport taxi or limousine?
• An airport taxi is approximately THB 400-500 nett per way including toll charges. An airport limousine is approximately THB 1,000 nett per way.

• Can luggage be store at the property whilst I travel elsewhere?
• Yes, free of charge.

• What is the weather like at the different times of the year?
• Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower.

• Is the tap water safe to drink?
• No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms daily.

• Is there a doctor on call?
• Yes, there is a doctor on call. Please contact the Front Desk if you require one.

• How far is the nearest hospital?
• Bumrungrad Hospital on Sukhumvit Soi 3 is the nearest, and is a 15 minute drive from the hotel.

• Where is the nearest bank or currency exchange?
• The nearest bank is Siam Commercial Bank, located on Sukhumvit Soi 11 close to the main Sukhumvit Road.

• What time do banks open?
• 8.30 am - 3.30 pm, Monday to Friday

• What is the voltage is used in Thailand?
• The voltage in Thailand is 220 volts.

Business traveller

• Can I connect my laptop in the room?
• Yes, via LAN, USB Port or WiFi.

• What kind of internet connection do you provide and what is the cost?
• Hi-speed Internet 4 Mbps (shared speed). For guests who make a booking directly online at www.citrus13bangkok.com or enquiry@citrus13bangkok.com, internet connection is complimentary

• Are dual telephone sockets available in the rooms?
• No, dual telephone sockets are not available.

• What is the hourly/daily rate for limousine service?
• Limousine service rates are as follows:
  Daily rate of THB 4,400 (maximum of 11 hours)
  Hourly rate of THB 440 (minimum of 2 hours) (Same)

• Are secretarial and other business services such as translation available?
• Yes, such services are available, however, a request must be made.

• How far is the property from the Skytrain and MRT?
• It is a 5-minute walk to the Nana BTS Skytrain station and one stop from there is the Asoke BTS Sktytrain station which connects you to the Sukhumvit MRT Station.

• Are the shopping centers nearby?
• The nearest shopping center are Robinson & Terminal 21 which are just 5 - 8 minutes' walk from hotel

• How far is the property from well-known entertainment sports?
• Within walking distance, there are some entertainment place such as Robinson shopping center, Bed Supper Club, Q Bar, some popular restaurants such as Limoncello, Old German House and many others.

• Do you have a tour desk?
• No we do not, however, our Front Desk staff will be more than happy to help you with any queries you may have or assist you with any arrangements you may wish to make.

• What and where are local tourist attractions?
• Contact the Front Desk staff or Concierge for more information on tourist attractions.

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